Sumit is an IT consultant for MRAG, he has BSC in Computer Networks and has over two years of experience working in IT. He has worked with managed services providers and giving support to various users on different issues, and helping them resolve them. He is used to providing technical support, responding to incidents and service requests raised in person, over the phone, by email, and remote control while maintaining a high degree of customer service. He also has experience in hardware troubleshooting and support, for PC’s, printers, and peripherals.